.support-bot {
  position: fixed;
  right: 20px;
  bottom: 20px;
  z-index: 10050;
  font-family: 'Open Sans', -apple-system, BlinkMacSystemFont, sans-serif;
}

.support-bot__toggle {
  position: relative;
  width: 60px;
  height: 60px;
  border: none;
  border-radius: 50%;
  background: linear-gradient(135deg, #126ABF 0%, #0d5aa3 100%);
  color: #fff;
  cursor: pointer;
  box-shadow: 0 6px 24px rgba(18, 106, 191, 0.45);
  transition: transform 0.25s ease, box-shadow 0.25s ease;
  display: flex;
  align-items: center;
  justify-content: center;
}

.support-bot__toggle:hover {
  transform: scale(1.06);
  box-shadow: 0 8px 28px rgba(18, 106, 191, 0.55);
}

.support-bot__toggle-icon--close {
  display: none;
  font-size: 28px;
  line-height: 1;
}

.support-bot.is-open .support-bot__toggle-icon--chat {
  display: none;
}

.support-bot.is-open .support-bot__toggle-icon--close {
  display: block;
}

.support-bot__badge {
  position: absolute;
  top: -2px;
  right: -2px;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: #25d366;
  color: #fff;
  font-size: 12px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid #fff;
}

.support-bot.is-open .support-bot__badge {
  display: none;
}

.support-bot__panel {
  position: absolute;
  right: 0;
  bottom: 76px;
  width: 380px;
  max-width: calc(100vw - 32px);
  height: 520px;
  max-height: calc(100vh - 120px);
  background: #fff;
  border-radius: 18px;
  box-shadow: 0 12px 48px rgba(0, 0, 0, 0.18);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  transform: translateY(16px) scale(0.96);
  opacity: 0;
  pointer-events: none;
  transition: transform 0.28s ease, opacity 0.28s ease;
}

.support-bot.is-open .support-bot__panel {
  transform: translateY(0) scale(1);
  opacity: 1;
  pointer-events: auto;
}

.support-bot__panel[hidden] {
  display: flex !important;
}

.support-bot__header {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 18px;
  background: linear-gradient(135deg, #126ABF 0%, #0d5aa3 100%);
  color: #fff;
  flex-shrink: 0;
}

.support-bot__avatar {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: #fff;
  padding: 4px;
  flex-shrink: 0;
}

.support-bot__avatar img {
  width: 100%;
  height: 100%;
  object-fit: contain;
  display: block;
}

.support-bot__header-text {
  flex: 1;
  min-width: 0;
}

.support-bot__title {
  display: block;
  font-size: 15px;
  font-weight: 600;
  line-height: 1.3;
}

.support-bot__status {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  opacity: 0.9;
  margin-top: 2px;
}

.support-bot__status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #4ade80;
  flex-shrink: 0;
}

.support-bot__close {
  border: none;
  background: rgba(255, 255, 255, 0.15);
  color: #fff;
  width: 32px;
  height: 32px;
  border-radius: 8px;
  font-size: 22px;
  line-height: 1;
  cursor: pointer;
  flex-shrink: 0;
}

.support-bot__close:hover {
  background: rgba(255, 255, 255, 0.25);
}

.support-bot__messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  background: #f4f7fb;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.support-bot__msg {
  max-width: 88%;
  padding: 10px 14px;
  border-radius: 14px;
  font-size: 14px;
  line-height: 1.55;
  word-wrap: break-word;
  white-space: pre-wrap;
}

.support-bot__msg--bot {
  align-self: flex-start;
  background: #fff;
  color: #2c3e50;
  border-bottom-left-radius: 4px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
}

.support-bot__msg--user {
  align-self: flex-end;
  background: #126ABF;
  color: #fff;
  border-bottom-right-radius: 4px;
}

.support-bot__msg-links {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.support-bot__msg-link {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 6px 12px;
  border-radius: 999px;
  background: rgba(18, 106, 191, 0.1);
  color: #126ABF;
  font-size: 13px;
  font-weight: 600;
  text-decoration: none;
  transition: background 0.2s;
}

.support-bot__msg--user .support-bot__msg-link {
  background: rgba(255, 255, 255, 0.2);
  color: #fff;
}

.support-bot__msg-link:hover {
  background: rgba(18, 106, 191, 0.18);
  text-decoration: none;
  color: #0d5aa3;
}

.support-bot__msg--user .support-bot__msg-link:hover {
  background: rgba(255, 255, 255, 0.3);
  color: #fff;
}

.support-bot__typing {
  align-self: flex-start;
  padding: 12px 16px;
  background: #fff;
  border-radius: 14px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
}

.support-bot__typing span {
  display: inline-block;
  width: 7px;
  height: 7px;
  margin: 0 2px;
  background: #126ABF;
  border-radius: 50%;
  animation: supportBotDot 1.2s infinite ease-in-out;
}

.support-bot__typing span:nth-child(2) { animation-delay: 0.15s; }
.support-bot__typing span:nth-child(3) { animation-delay: 0.3s; }

@keyframes supportBotDot {
  0%, 80%, 100% { opacity: 0.3; transform: scale(0.85); }
  40% { opacity: 1; transform: scale(1); }
}

.support-bot__quick {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 10px 14px;
  background: #fff;
  border-top: 1px solid #e8ecf0;
  flex-shrink: 0;
  max-height: 110px;
  overflow-y: auto;
}

.support-bot__quick-btn {
  border: 1px solid #d0deef;
  background: #f8fbff;
  color: #126ABF;
  border-radius: 999px;
  padding: 6px 12px;
  font-size: 12px;
  cursor: pointer;
  transition: background 0.2s, border-color 0.2s;
  white-space: nowrap;
}

.support-bot__quick-btn:hover {
  background: #e8f2fc;
  border-color: #126ABF;
}

.support-bot__form {
  display: flex;
  gap: 8px;
  padding: 12px 14px;
  background: #fff;
  border-top: 1px solid #e8ecf0;
  flex-shrink: 0;
}

.support-bot__input {
  flex: 1;
  border: 1px solid #d0deef;
  border-radius: 999px;
  padding: 10px 16px;
  font-size: 14px;
  outline: none;
  min-width: 0;
}

.support-bot__input:focus {
  border-color: #126ABF;
  box-shadow: 0 0 0 3px rgba(18, 106, 191, 0.12);
}

.support-bot__send {
  width: 42px;
  height: 42px;
  border: none;
  border-radius: 50%;
  background: #126ABF;
  color: #fff;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background 0.2s;
}

.support-bot__send:hover {
  background: #0d5aa3;
}

@media (max-width: 480px) {
  .support-bot {
    right: 12px;
    bottom: 12px;
  }

  .support-bot__panel {
    width: calc(100vw - 24px);
    height: calc(100vh - 100px);
    bottom: 72px;
    border-radius: 16px;
  }

  .support-bot__toggle {
    width: 56px;
    height: 56px;
  }
}